Claims Info

At Kays we see a claim as an opportunity to really show our worth has a broker – providing an excellent claims service is our main objective. If your business suffers any claim such as a flood, fire or theft, you can rest assured that Kays will be here to make sure it is acted upon swiftly to a) minimise your inconvenience and b) to safeguard the future of your business. To achieve this we have teamed up with Prism Network who are a leading National Disaster Recovery and Property Repairs Network. We guarantee to take all responsibility off you so you can focus all your efforts on doing what you do best – running your business.

Please click on the below link to learn more about Prism Network:

Out of Hours Service 24/7

We appreciate that some claims need acting upon swiftly, regardless of what time of day or night it is - unfortunately the staff at Kays can’t be available 24/7 but our team at Prism will be. So rather than simply tell you to contact your insurers out of hours call centre (which we accept isn’t always a pleasant experience), you can call Prism at any hour on 0845 2000948 who will arrange a trusted contractor to act urgently to carry out any emergency work - which will also importantly minimise the total cost of the claim. If calling out of hours is not possible then please click on the below link.

Out of hours link


Contact Kay & Lane Insurance Today!

Looking to find out more? Then please don't hesitate to contact Kay & Lane Insurance for help!